1. Overview of VAIDAI Shipping Policy

Under the official VAIDAI shipping policy, our objective is to safely dispatch fresh herbal teas and wellness infusions directly from the foothills of Kumaon to doorsteps across India. We work with verified national logistics partners to ensure prompt delivery and complete order security.

2. Order Processing Schedule

Every consignment is carefully packed to preserve freshness. All verified orders are processed and prepared for handover to couriers within 24 to 48 working hours. Orders received on national holidays or weekends are scheduled on the following business day.

3. Estimated Delivery Timeframes

Delivery transit durations depend on regional connectivity:

• Metro Cities (Delhi, Mumbai, Bengaluru, etc.): Delivered within 2 to 4 business days.
• Tier 2 & Tier 3 Cities: Delivered within 3 to 6 business days.
• Remote & Northeast Regions: Delivered within 5 to 9 business days.

4. Shipping Charges & Free Delivery Threshold

• Free Shipping: Compliant with the VAIDAI shipping policy, free delivery is automatically applied on all prepaid domestic orders above ₹499.
• Standard Shipping: A flat delivery fee of ₹49–₹79 applies to small carts below ₹499.
• Cash on Delivery (COD): An additional convenience handling charge of ₹40 applies on COD transactions.

5. Live Order Tracking

Immediately upon dispatch, customers receive an automated notification containing an Airway Bill (AWB) number and direct tracking URL via SMS, WhatsApp, and registered email. Visit the VAIDAI Website to monitor real-time fulfillment status.

6. Logistics Partners & Packaging Standards

To uphold our freshness guarantee, shipments are handled by trusted carriers including Delhivery, BlueDart, DTDC, and India Post. Herbal teas are packed in food-grade, moisture-sealed containers adhering to packaging safety standards outlined by FSSAI Compliance.

7. Failed Delivery & Address Accuracy

Delivery personnel make up to three attempts before initiating Return-to-Origin (RTO). Customers must provide complete addresses including correct pin codes and active contact numbers. Re-dispatch requests arising from incorrect details or customer unreachability may require added shipping surcharges.