1. Overview of VAIDAI Refund Policy

Under the official VAIDAI refund policy, we are committed to delivering the highest purity and freshness of herbal infusions directly from the Kumaon Himalayas. Because our products are consumable wellness teas subject to strict health and safety standards, our return and refund guidelines are structured to maintain utmost customer hygiene and transparency.

2. Returns & Replacements Eligibility

Due to food safety considerations, items cannot be returned or refunded once opened or consumed. However, under the VAIDAI refund policy, we offer immediate replacement or a complete refund under the following verified conditions:

• Transit Damage: The package or inner tea container is crushed, torn, leaking, or damaged during transit.
• Incorrect Fulfillment: You received an item different from what was ordered on our official website (VAIDAI Homepage).
• Compromised Seal or Expiry: The safety seal is broken upon initial delivery, or the product has reached past its best-before date.

3. Reporting Window & Proof Required

All replacement and refund requests must be reported within 48 hours of parcel delivery. To process claims in alignment with the VAIDAI refund policy, please keep the following information ready:

• Your valid VAIDAI Order ID and registered phone number.
• Photographs or an unboxing video showing the damaged package, outer label, and inner contents. For food safety regulations, refer to FSSAI Consumer Guidelines.

4. Order Cancellation Guidelines

• Pre-Dispatch: Orders may be cancelled anytime prior to shipment handover. Prepaid amounts are refunded 100% to the original payment source.
• Post-Dispatch: Once the consignment is dispatched with our logistics partners, it cannot be cancelled or intercepted midway.

5. Refund Processing Timelines

Once your return or damage request is inspected and approved by our quality control desk under the VAIDAI refund policy:

• Prepaid Orders: Amounts are credited back to the source bank account, credit/debit card, or UPI ID within 5 to 7 business days.
• Cash on Delivery (COD): For verified COD orders, the refund is initiated via secure bank transfer or UPI within 3 to 5 business days after receiving verified account details.
• Approved replacements are dispatched promptly via express air courier without any additional surcharge.

6. Ineligible Situations Under VAIDAI Refund Policy

To maintain authentic quality and strict hygiene standards, refunds or returns are not applicable in the following scenarios:

• Failed delivery due to incorrect shipping addresses or unreachable recipient contact numbers resulting in Return-to-Origin (RTO).
• Personal subjective preferences regarding herbal tea flavor, aroma, or taste.
• Products where packaging has been opened, unsealed, or partly used.